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Recurring Calendar Events

Recurring calendar events synchronize with most devices, but modifications to individual instances of recurring events will not synchronize, and changes could be lost after synchronization.

If you have deleted an instance of a recurring event, it may or may not sync properly to hide the deleted instances on the server and the client. Modifications to individual instances, other than deletes, will not sync and may be lost after synchronization.

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Recurring Calendar Event invitations & Daylight Savings Time

If you have received a calendar event invitation for a recurring event (daily, weekly, or monthly) from someone in a time-zone that does not observe Daylight Savings Time at the same time as you, you could see this event showing up on your wireless device an hour early or an hour late after a Daylight Savings Time change.

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Not all fields sync, including attachments

Some fields in your calendar, tasks, contacts and notes are not supported by the device software, so they can't be synced to your handheld. The email server attempts to detect these unsupported fields, so if a change is made on a wireless device and synched back to your SilverSky account, the unsupported fields on the client will not be lost on your email service.

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Some fields may be lost after an update from a wireless client

In particular, the contact fields of Work Company, Department and Office, may be lost after a sync. Very long fields can cause problems with syncs or the fields may be truncated after a sync.

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Large items do not sync down to the client

Large events, tasks, notes, and contacts from SilverSky will not sync down to the client.

Large objects are typically a result of a long list of attendees on a calendar event, a long description in a calendar event, task, or note, or a photo attachment in a contact. Attachments on calendar events, tasks, and notes do not affect this as attachments are not synchronized on events, tasks, and notes.

The maximum size of an item is set by the SyncML client software and is typically at least 10K, which covers most normal events, tasks and notes on handheld devices.

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Large items on the client can cause the sync to fail

Large calendar events, tasks, notes, and contacts on the client may not sync properly up to the SilverSky server, and may cause the sync to stall or not complete.

If you have events with a long list of attendees, or events, tasks, or notes with a long description, removing these from the client may be necessary to get the sync to complete.

SilverSky is continuing to look at changes to support large objects to address this problem.

The maximum size of an item is set by the SyncML client software and is typically at least 10K, which covers most normal events, tasks and notes on handheld devices.

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Failed synchronization resulted in corrupted data on device

Synchronization failures will not normally result in corrupted data on either the client or the server. However, if data is corrupted, you can recover data from either the client or the server through careful steps.

If you want to wipe everything from your client and restore from data on the server, perform the following steps:

Note: performing these steps in order is important to ensure no additional data corruption or loss

  1. Determine how to initiate a Slow Sync from your device, but do not actually perform one.
    If you cannot determine how to initiate a Slow Sync, do not continue with these steps.

  2. Delete all contact, calendar, task, and note data from your device.

  3. Initiate a slow-sync from your device.
    This will download all items from the server into the client.
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Failed synchronization resulted in corrupted data on server

Synchronization failures will not normally result in corrupted data on either the client or the server. However, if data is corrupted, you can recover data from either the client or the server through careful steps.

If you want to wipe everything from the SilverSky server and restore from data currently on your device, perform the following steps:

Note: performing these steps in order is important to ensure no additional data corruption or loss

  1. If you are recovering Contacts, note that all information about Contact Groups will be lost during this recovery process, so you will need to be prepared to rebuild all of these groups after the sync is completed.
    Contact Groups, including membership, can be printed from the Farmers eMail Address Book Contacts page.

  2. Determine how to initiate a Slow Sync from your device, but do not actually perform one.
    If you cannot determine how to initiate a Slow Sync, do not continue with these steps.

  3. Delete all contact, calendar, task, and note data from the SilverSky server.
    You can use the Folders page and the Empty buttons to empty each folder of all items.

  4. Initiate a slow-sync from your device.
    This will push all items from the client device to the SilverSky server.
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